Kidbaton Support

Start here if something isn't working. If you still need help, email us at zhangjin99@yahoo.com.

How do I back up?

Open More → Export & backup and export a backup file. Everything on your phone is saved in one file you can keep in iCloud Drive, Google Drive or on your computer. You can protect it with a password (if you forget the password, the file can't be restored).

How do I move to a new phone?

• With Family Cloud: if the new phone uses the same Apple Account (iCloud Keychain) or Google account, install Kidbaton and you'll be back in your family automatically. Otherwise use your recovery code, Sign in with Apple / Google (if you linked it), or ask a family member to invite you again.
• Without Family Cloud: your data lives only on your phone. Export a backup on the old phone and restore it on the new one. This also works between iPhone and Android.

How does Family Cloud work?

Open More → Family Cloud → Start Family Cloud, then Invite family. Choose a role and which children to share, then show the QR code, send the link, or read out the 10-character code. Each invite works once and expires after 7 days.

Roles:

• Owner: manages the family and the subscription
• Admin: sees and edits everything, including fees
• Helper: sees only the children you choose, as Drop-off / pick-up (can tick off tasks) or View only; never sees fees

Family Cloud allows up to 10 people with an account. People without a smartphone (for example a grandparent) can be added as members without an account, and others tick off tasks for them.

How do I join a family?

Scan the QR code with your phone's camera or open the invite link. If Kidbaton isn't installed yet, install it first and open the link again. You can also go to More → Family Cloud → Join a family and enter the code.

Where is my recovery code?

In More → Family Cloud. Write it down or save it in a password manager and keep it private: anyone with the code can sign in to your account. Creating a new code makes the old one stop working.

How do I leave a family?

More → Family Cloud → Leave the family. Data on your phone stays, and you stop receiving updates. If you're the owner, first make someone else owner, or dissolve the family (all family data on the server is deleted after 30 days).

How do I delete my account and data?

• In the app: More → Settings → Delete account & data. You leave the family and your account is deleted from the server within 30 days.
• On the web: https://kidbaton.mengduo.net/delete with your recovery code.
• A child's data: open the child and choose "Delete all of this child's data".
• Data on this phone: More → Settings → Delete all data on this device. This can't be undone.

If you never used Family Cloud, nothing was stored on our server.

How do I cancel a subscription?

Subscriptions are billed and managed by your app store. Cancel at least 24 hours before the end of the current period to stop the next renewal.

• iPhone: Settings app → [your name] → Subscriptions → Kidbaton → Cancel Subscription
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Kidbaton → Cancel subscription

Deleting the app does not cancel a subscription. The lifetime purchase is one-time; on a new phone use Restore purchases.

Notifications aren't arriving

1. Check that notifications are allowed for Kidbaton in your phone's settings.
2. Check that Focus or Do Not Disturb isn't on.
3. Open Kidbaton once: it schedules the next two weeks of reminders each time it opens.
4. With Family Cloud, check that the sync status in More → Family Cloud is "Up to date".

Calendar subscription

In More → Family Cloud you can create a read-only link for Google Calendar, Apple Calendar and others. Anyone with the link can see the schedule, so share it carefully. Children's names are hidden unless you turn them on. "Stop this subscription" disables the link immediately.

Contact

zhangjin99@yahoo.com
Telling us your phone model, OS version and app version helps us answer faster. Please don't send your children's details.